Help

If you are having technical issues using the Algebra Nation Facebook or Web app, try each of these solutions (in order) to solve. After completing each step, try using the Algebra Nation application again to see if your problem has been solved.

  1. Clear your cache. Click here to learn how for your browser.
  2. Quit your internet browser and reopen it. If you are using Internet Explorer, we suggest downloading the most up-to-date version of Mozilla Firefox or Google Chrome to use our application.
  3. Restart your computer.
  4. Try using a different browser. We recommend using the most up-to-date version of Mozilla Firefox or Google Chrome  to use our application.
  5. Check your internet speed. Go to www.speedtest.net. We recommend having a download rate of at least 1.5Mbps. Speeds between 1.0Mbps and 1.5Mbps may play slowly and speeds below 1.0Mbps won’t play at all. If you do not have a download rate of at least 1.5Mbps, then please find faster internet because that is the reason why your videos are not working properly.
  6. Try plugging an ethernet cable directly into your computer.
  7. Try watching this test video here. Click the gear settings and change it to 1080p High Definition and press play. If this video is buffering for you as well, then you need to find better internet connection.
  8. Make sure you have the most up-to-date version of Adobe Flash on your computer.
  9. After successfully completing all of these steps, our Technical Support team can then assist you with diagnosing the problem:
    • Click here to download TeamViewer and then give us a call at 1-888-608-MATH. We will need your Remote Control ID and password from TeamViewer. To help our support team please also bring up this website: http://support.akamai.com/flash/
  10. Which step helped your solve your issues? Click here to fill out a quick survey!

Mobile Apps

  1. Close the app and reopen it
  2. Update to the most recent version of the application

iosplay-market

  1. Algebra Nation App not working due to a permissions error? Click here.
  2. Uninstall and reinstall the iPhone/Android app. Follow these instructions for the Android and iPhone.
  3. If you are still having issues then please email help@AlgebraNation.com. Don’t forget you can always use Algebra Nation on www.AlgebraNation.com.
  4. Which step helped your solve your issues? Click here to fill out a quick survey!